Hi everyone,
I’m trying to submit a Data Privacy Request to delete my Bungie account, but I’m unable to access the form.
When I try to log in through the Data Privacy Request form, I get redirected through ZendeskAuth, and then I’m redirected to Bungie Marathon. After that, I’m automatically logged out and I can’t access or complete the Data Privacy Request form.
I have tried this on both iPhone and PC, using different browsers and private/incognito mode, but I get exactly the same result every time.
I also tried contacting privacyrequests@bungie.com, but I received an automatic reply saying that they do not process requests sent to that address.
Has anyone experienced this same ZendeskAuth → Bungie Marathon → logout issue? Is there another way to access the Data Privacy Request form or get this issue fixed?
Any help would be greatly appreciated.
Thank you!
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Edited by BNGHelp3: 9/13/2026 11:37:13 PMHey there, could you go to Settings, to Email & SMS, and make sure a completely new, unique email address is set there? The ticketing system relies on a Bungie Account's email address being unique. It is possible (especially for people with multiple linked accounts) to have older Bungie Names with the same email address on it. Change it to a new email and try again.