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8/16/2026 8:52:29 PM
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Cross Save cannot proceed without authenticating all linked platforms.

I am attempting to set up Cross Save to share my Steam characters to PlayStation, but the setup is blocked at Step 1 (Authentication). However, that Microsoft account was permanently closed due to identity theft over a year ago. Because Microsoft completely purges accounts after their standard recovery window, logging in or recovering credentials for that account is impossible. The same goes for Epic Games. In my account settings, game platform unlinking is permanently disabled ("Game platforms cannot be unlinked after linking is complete"), so I cannot remove the dead Microsoft link myself. This creates an unresolvable catch-22: The closed Microsoft account cannot be authenticated because it no longer exists on Microsoft's servers. The closed Microsoft account cannot be unlinked via self-service settings. The same for Epic games. Is there any way for player support or an admin to manually unlink or drop this dead Microsoft account from my Bungie profile so I can complete Cross Save authentication for my active accounts? Or can Bungie active cross save on my platform for only Steam and PlayStation which can be authenticated?
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  • [quote]Is there any way for player support or an admin to manually unlink or drop this dead Microsoft account from my Bungie profile so I can complete Cross Save authentication for my active accounts?[/quote] Bungie won't unlink under any circumstances and they aren't giving any exceptions to the cross-save setup rules. [quote]Or can Bungie active cross save on my platform for only Steam and PlayStation which can be authenticated?[/quote] Bungie stopped getting involved in setting the active profile etc for cross-save 5+ years ago and its solely up to the player to fix any problems they have. If Microsoft cannot recover your account (note some players recently have managed to get accounts back that were previously unrecoverable) then you're stuck without cross-save.

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  • Unfortunately you will not be able to activate cross-save if you cannot authenticate all linked accounts and Bungie will not/cannot do so for you.

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