My son and I have been playing Destiny together for many years. Over the last couple of years, 3 or so, I have wanted to enable chat for my son. To do this I think I have to sign on to parental controls. We set up his account before KWS was a thing. So over the last couple of years, every once and a while I have tried to complete KWS age verification. It is impossible. Every time I set down to do this I start with the "parental controls" page ont the Bungie site and read how to do this. There are links to KWS that do not let you start the process, they just give a company description. There is a description of how a child needs to "send an invite" to my account with zero information on how to do this. Every year I start the process and get frustrated and bail. Bungie is literally loosing millions of dollars because of this. Not just because they have made the process so convoluted and impossible but also because a parent cannot buy silver for their kid without setting this up. Whomever is in charge of Bungie's Parental Control process very much needs to be fired like yesterday. They are causing Bungie to loose millions. I search the internet and find many parents dealing with the same frustrations. How on earth have they not yet fixed this?