Hello there, Thank you for reaching out. We understand you experienced a soft lock in an activity. We're sorry to hear of this, as we can imagine the impact this may have had. If you haven't yet done so, you may wish to [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]Clear the Console Cache[/url] or [url=https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F]Download Cache[/url] if on Steam, as such troubleshooting can often help to prevent issues such as that which you experienced. If you continue to experience this soft lock you describe, then please consider using your platform's share feature to capture a short videoclip of what's occurring. If you record a clip, you can upload it to a site like Youtube, and share a link to it here. We'll then investigate.