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Edited by JankyGamer: 12/10/2025 10:09:46 PM
1

Cannot claim previous rewards pass rewards

Tried raising a ticket and it got bounced as "Bungie agents cannot assist with the issue" (absolutely insane but it's Bungie!!) but I cannot claim previous Reward Pass Rewards (yes I'm signed in, yes I completed it and it shows me my 110 rank for Ash & Iron, my characters. No it doesnt make any difference if I'm in chrome or edge). There are no "claim buttons", clicking on the items just brings up a description. I can't claim any type of item (it's not an inventory space issue, I cant claim engrams, gear or glimmer - none of which are full). What am I supposed to do to fix this since apparently Bungie do not care. Somewhat annoying it's paid for content, which I then had to grind out and, unlike ever before, can now not claim it?! None of the category choices seem to fit this so was/am unsure how to categorise!

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  • Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble claiming your previous season rewards. We'd received reports of issues with claiming them through the website, but had attempted to fix them. If you are still having issues, can you try claiming them through the companion application to see if the issue persists? If you are still unable to claim any of your past rewards, to help us investigate any underlying issues that may be occurring, can you provide us with a short video showing us the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]

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