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Edited by Lord Phaethon: 11/8/2025 7:53:06 PM
2

Cross Save Characters not showing?

Hello! I just enabled cross save on Xbox, and thinking that it went successful, none of my characters from PlayStation aren’t showing up on my Xbox account as I was logging in. When I was linking my account, it never gave me the option to choose my characters (literally; did it via the companion app), and thought it would be smooth sailing without that disclaimer. I was wrong. :( Any way to fix this? Do I need to wait awhile? Is this a sync bug? Nothing literally popped up if I needed to make the ps characters active and proceeded as so after linking. Everything in the “Cross-Save” screen seems fine and all, and nothing on my Xbox. Using the account linked as well. Please help! Cheers. <3
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  • Edited by BNGHelp3: 11/10/2025 2:25:52 PM
    Hi there, Thanks for reaching out. Checking your profile, it appears that your Xbox account, while linked to your Bungie profile, is not currently enabled as part of your Cross Save setup. This explains why you're not seeing your PlayStation characters when logging in on Xbox. Based on this, there are 2 possible scenarios here: 1) You did not actually complete the process to add your Xbox account to your Cross Save setup. In this case, it should be a simple matter of going back to the page and adding your Xbox account as you initially intended. 2) You did complete the process, but it didn't take. If this is the case, then something has gone awry in the process, and the only solution would be to wait out any mandatory cooldowns for recent purchases, disable Cross Save, wait out the additional mandatory cooldown for doing so, then enable Cross Save anew, making sure to include all platform accounts desired (Xbox included) in your new Cross Save setup. Further, please note that these mandatory cooldowns cannot be expedited or removed under any circumstances, with no exceptions. For more information on Cross Save and its intricacies, we recommend consulting our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url].

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    5 Replies
    • You have Cross Save setup with 420-530 Power characters. If you aren't seeing them in-game then you are likely logging in to a different account then what you linked in Cross Save. Accounts cannot be unlinked after March 25th and there is no workaround to change an incorrectly linked account.

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