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10/23/2025 3:23:07 PM
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Cant turn off parental control settings

Hello, i somehow can´t play Destiny. It shows i don´t have access to online multiplayer games, because of parental controls. Though I am 25 years old. I launch the game via the xbox game launcher. In my Microsoft Account Setting it shows my real age, so that cant be the issue. I also checked my X-Box Account Settings to check if I somehow got some weird setting - but it shows i have all online-security settings set to "zulassen" which means "allow". This is the first game in which I have this problem, which is really weird to me. I am part of a microsoft-family, but I am the organizer of it - so I dont really get it. I even talked to Xbox/Microsoft Support and they told me its an issue on bungies side. Thanks alot if someone can help me! I tried reaching out to the support via the contact forms, but they cant or at least won´t help me in and just tell me to post here in hopes some players cant help me. Only thing they told me is, that my account age is set right. So any advice would be appreaciated!

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  • Edited by BNGHelp5: 10/23/2025 7:43:27 PM
    Hi there, Thanks for reaching out. It looks like there might be an issue with the Parental Control settings on the platform you use to play. Please reach out to your platform's support team for assistance with troubleshooting your platform's Parental Control settings.

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