Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you did not receive the rewards you expected to receive. While we can't return any loot from our end, to help us investigate any underlying issues that may be occurring, can you provide us with a short video demonstrating the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]