The ornaments are no longer in the customization screen after Ash & Iron update
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Hi there, Thanks for reaching out. Please try [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content]restoring your licenses[/url] as a first step, if you haven't already. That said, if it doesn't help and the issues persist, please reach out to us via [url=https://help.bungie.net/hc/en-us/requests/new?ticket_form_id=360001249571]this contact form[/url] for us to investigate the situation in detail.