D2 crashes the laptop on launch from Steam or when starting a matchmade activity: when guardian search reaches 12/12, the laptop restarts.
D2 is the only game crashing after rigorous tests.
Updated BIOS, drivers. Tried installing drivers from Lenovo support, which are sometimes older than those from Intel or Nvidia.
DXDIAG: https://rlim.com/IE84uG5TG7
-
Hi there, Thank you for reaching out. We understand Destiny 2 is crashing on Steam for you. We're sorry to hear of this, as we can imagine the concern this would cause. As this issue has persisted beyond the driver updates you describe, the following troubleshooting from our [url=https://help.bungie.net/hc/en-us/articles/360049024592-Destiny-2-Steam-Guide]Steam Guide[/url] will hopefully help: [quote] - Clearing Steam Download Cache: Players who encounter issues with Steam or Destiny 2 should also try clearing their Steam download cache. For instructions, please see Valve’s [url=http://www.bungie.net]https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F[/url] knowledge base article. - Windows Defender: Destiny 2 players on PC may encounter an issue where Windows Defender incorrectly detects specific Destiny 2 files as infected with malware when performing a scan. Players who encounter this issue should update their virus definitions. For more information, please see our [url=https://help.bungie.net/hc/en-us/articles/360049202491-Windows-Defender-and-Destiny-2-on-PC]Windows Defender[/url] knowledge base article. - CVARS Troubleshooting: When encountering configuration issues in Destiny 2, it is recommended that players delete their existing CVARS.xml file. This file can be found in: \Users\USER_NAME\Appdata\Roaming\Bungie\DestinyPC\prefs\ [b]PLEASE NOTE[/b] When relaunched, Destiny 2 will generate a fresh CVARS.xml file. This will revert all custom player settings in Destiny 2 to their defaults. For more information, please see our [url=https://help.bungie.net/hc/en-us/articles/360049202131-CVARS-Guide-CVARS-Troubleshooting-and-Setting-a-Framerate-Cap]CVARS [/url]knowledge base article. [/quote] If you continue to experience this crashing, then please consider pasting your DxDiag to Pastebin, and sharing a link to its URL here. We sadly are unable to view the DxDiag through the link you've shared. We'll then investigate.