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9/2/2025 11:32:51 AM
3
Unable to Enable Cross Save – Forgotten Xbox Account
I’m currently trying to activate Cross Save to transfer my Destiny 2 character from PlayStation 5 to my Steam account on PC. However, I’m unable to complete the process through the Cross Save menu. I believe the issue may be related to a previously linked Xbox account that I no longer remember or have access to.
Here are the details of my situation:
• My primary character is on PlayStation 5.
• I’ve successfully linked my Steam account to Bungie.net.
• I suspect the Xbox account is interfering with the Cross Save setup, but I’m unable to recover or unlink it due to forgotten credentials.
I’ve reviewed the Cross Save guide and attempted to troubleshoot by verifying account links and restarting the setup, but the issue persists. I would appreciate any assistance you can provide to help resolve this and enable Cross Save with my PS5 and Steam accounts.
Thank you for your time and support.
English
#Help
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In order to activate cross save, you need to authenticate all linked accounts. So w/o the xbox account credentials, you can’t do this. You would need to work with xbox support in order to try to access it. Also, we can’t remove accounts any longer.
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Thanks, everyone, for the helpful advice. I’ll be reaching out to Microsoft Support to determine which account is associated with the gamertag.
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To activate Cross-Save, you do have to authenticate all linked accounts, so your only hope is to recover that Xbox account to be able to authenticate it.
