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7/24/2025 6:07:02 AM
1
ErrorCannotAuthorize
I’m reaching out for help with an issue I’ve been having while trying to manage my cross-save settings for Destiny 2 on my Xbox account. Specifically, I’m trying to authenticate my Epic Games account, but every time I attempt to sign in—using the correct login credentials—I receive the error code “ErrorCannotAuthorize.”
I do have full access to my Epic Games account, so this doesn’t appear to be a login issue. I’ve tried signing in on different devices and browsers, but the error persists, and I’m unable to complete the authentication process needed to manage or unlink the account from Bungie.net.
Could someone please help resolve this error or manually assist in unlinking the Epic account so I can properly manage my cross-save setup?
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1 ReplyHi there, Thank you for reaching out. We understand you're encountering issues activating Cross Save. The error you describe often indicates that one isn't logging into the correct Bungie.net or platform account associated with their game data. If the above is not the case, then we recommend seeing whether you encounter this error across different browsers, or when using an incognito browser. For more information, please see our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save[/url] guide.
