I’m a French player whose account was compromised in late 2024 due to prior database leaks. The linked email (used for both Steam and Bungie) was exposed, leading to unauthorized access, something entirely beyond my control. I fully understand and support the initial ban during the breach period, as it aligned with Bungie’s duty to protect the Destiny 2 community. However, I’m contesting the refusal to lift it after providing clear evidence of the hacking, including : • Steam login history showing foreign IP access during the ban window. • 5 months of account inactivity before the hacker’s actions. • 2 months of activity exclusively from foreign IPs (until the ban halted access). I got some issues with Support : • First ticket : Closed as "resolved" with an automated reply about account security, ignoring provided logs. • Follow-up (with screenshots of HIBP, Steam/D2 logs) : Again marked "resolved," with a note to "wait until Monday." Why close the ticket if no review occurred ? Under French law, Bungie’s handling violates multiple consumer protections. While I could escalate this legally, my goal remains account recovery, not penalties or compensation ; I’d strongly prefer an amicable resolution. I apologize for the lengthy message but hope Bungie staff here can assist where standard support has failed. Thank you for your time.