{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
7/14/2025 11:10:15 PM
1
Trouble with Getting New E-mails
I've attempted to make a ticket for the issues I had with my email changing and support closed it without contacting me. Additionally, I tried moving my email to a backup email and while the "verify email" email came through when I adjusted my email settings to include all emails. I received no confirmation to my email address. I think that the emails are still going to my old email address which no longer exists. I would love some help with this (I have attempted to re-open a ticket but have not heard back yet).
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5 RepliesHello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble receiving e-mails from us. To provide you with some troubleshooting and additional steps to take if the troubleshooting does not help, please check our [url=https://help.bungie.net/hc/en-us/articles/13178880343188-Troubleshooting-Marketing-Email-Issues]Marketing Email Issues[/url] help article. As you've mentioned opening a support ticket, if you've already followed these steps and used the contact form, we can only encourage you to await further assistance through the ticket.
