Hello there[url=https://tuxydoh.com/images/hi.gif],[/url] The forums are not able to assist with appeals of suspensions, restrictions or bans. Posting in the forums cannot assist you beyond linking you to the appeal and speculation. However, there is a process in place for players to appeal their ban or restriction. If your friend feels the ban was placed in error, feel free to review this [url=https://www.bungie.net/en/Support/Troubleshoot?oid=48629]Page[/url], and submit the form at the bottom. If your friendf hasd already submitted a ticket than they have done all that they can do. The appeal process will trigger a 2nd review of the situation and if the ban was incorrect it will be lifted, if found to be valid, it will remain. If more than 1-2 weeks have passed or the ticket is closed without contact, it is generally safe to assume that Bungie found the ban to be properly placed and will not be modified. Bungie will typically respond only if more info is needed or if the ban/restriction is altered. The form is for appeals only, they do not answer questions as to why or how long. [spoiler] Requests for additional information, such as the length of a restriction or reason for a ban, will be disregarded. https://help.bungie.net/hc/en-us/articles/360049024492 [/spoiler] [i]Please note that while every appeal is reviewed by Bungie Security Staff, as mentioned in the article, there is no guarantee for a response, nor is there a guarantee that the ban or restriction will be overturned. [/i] [u]For more information on Bungie's policy regarding bans and restrictions, [url=https://www.bungie.net/en/Help/Article/11929]please review the policy here[/url].[/u]