{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
6/9/2025 6:00:06 PM
2
Missing Exotic Cipher from Xur reset
When I reset Xur, I did not receive the Exotic Cipher. My inventory was full from unique destination items I didn't know I recently collected, but it did not go to the postmaster.
I realized this was the case when I went directly to the Monument of Lost Lights to buy an Alethonym, but couldn't.
Thank you for your time.
-
1 ReplyHi there. Exotic Ciphers do not go to the Postmaster. Unfortunately if you did not have space in your inventory or were already holding the max of 5 ciphers when you attempted to claim the reward, that one is lost. You can get other ciphers from other vendor reputation rewards, season pass ranks, or turning in Xur's weekly cipher quest. [quote][url=https://help.bungie.net/hc/en-us/articles/360048717732-Deleted-Item-and-Character-Policy]Bungie does not provide the following services:[/url] [...] • Recovery of items lost due to Player Inventories being full[/quote]
-
3 RepliesHello there, Thank you for reaching out. We understand you didn't receive an exotic cipher after resetting Xur. Please be advised that the maximum exotic ciphers you can hold is five. If you already had five in your inventory, then that would be why you didn't receive another cipher in this instance.
