Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble with the rewards you expected to receive. We'd first recommend closing the game fully and relaunching it and checking the Postmaster. If you are still having trouble, can you provide us with a short video to help us with an investigation into any underlying issues that may be occurring? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]Imgur[/url]