Hey there, did you buy it first on Steam and then cross-save, picking XBox as Active?
Doing it that way tied the passes (they count as in-game addons, Eververse items) to your Steam profile, which then became dormant when you cross-saved. They do not work the same as expansion pack content like The Final Shape, and do not share/duplicate across to other platforms.
Please check the following link and fill out the form provided. Mention what I said, that the passes and dungeon key are on the inactive account rather than the Active one.
https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
This site uses cookies to provide you with the best possible user experience. By clicking 'Accept', you agree to the policies documented at Cookie Policy and Privacy Policy.
Accept
This site uses cookies to provide you with the best possible user experience. By continuing to use this site, you agree to the policies documented at Cookie Policy and Privacy Policy.
close
Our policies have recently changed. By clicking 'Accept', you agree to the updated policies documented at Cookie Policy and Privacy Policy.
Accept
Our policies have recently changed. By continuing to use this site, you agree to the updated policies documented at Cookie Policy and Privacy Policy.