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3/5/2025 6:47:50 PM
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Issue with Cross Save

I am having issues with Cross Save. Once I activated my cross save, tried merging my Xbox and PlayStation but now i can’t use my Xbox Guardian but only use my PlayStation Guardian. I tried to resolve issue but it won’t let me cause of the 90 day clause. I don’t know what to do to get my Xbox Guardian back.
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  • Hi there, Thanks for reaching out. It looks like you selected your PlayStation account as your Active Account when you set up Cross Save. This means that your PlayStation progress/characters are what you'll see on Xbox, rather than the other way around, which is likely what you intended. To correct this, you'll have to first wait out the mandatory, 90-day cooldown for making a recent Silver purchase. Following this, you'll need to disable Cross Save, which will trigger another 90-day cooldown. Note that these cooldowns cannot be expedited or removed under any circumstances, but during this time where you disable Cross Save, you'll be able to access your Xbox characters by playing on that platform. Once this second cooldown has elapsed, you'll be able to enable Cross Save again, this time making sure to select Xbox as your Active Account. For more information about Cross Save and its intricacies, please consult our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url].

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