I accidentally bought the wrong item on Eververse and realized too late
This is very embarrassing, but a couple of days ago I've decided to spend my remaining 600 silver on an ornament. The item I intended to buy was the Helium Reactor legendary Warlock ornament, for its majestic glow effect.
Unfortunately, I got a bit confused and didn't realize there were two legendary chest ornaments released for warlocks this season and I bought Internal Epistemology instead. I don't really play Warlock that much and I kind of didn't register my error until earlier today.
The ornament has already been claimed so I can't refund it myself. I know silver refunds are something that cannot be done by Bungie staff, however would it be a far reach to have the ornament in my collections swapped for the one I had wanted? There would be no changes to my silver balance, so that wouldn't really count as a refund, right?
This is 100% my fault, a very silly mistake and I feel so stupid about it right now and I wish something could be done about it. Is it possible to have my mistake corrected?
Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you purchased the wrong item with Silver. While I wish to be the bearer of better news, unfortunately, as you mentioned, if the ability is not available in-game, it won't be possible to refund this purchase from our end. It is sadly, also not possible to swap out the item. You can read up more about our Silver purchase/refund policy by following this [url=https://help.bungie.net/hc/en-us/articles/360049497091-Destiny-Silver-Purchases-Guide#silver-refunds-or-transfers-0-1]link[/url].
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