I have cross save and everything on my account linked properly. I bought witch queen and lightfall both with annual pass versions on Xbox, my passes and dungeon keys however did not transfer to my PlayStation account, I also can not use certain emblems linked to either purchase, though my crosssave says it should work. I can access all content and dungeons when I played on Xbox but not on ps5 which I only switched to due to an issue with my Microsoft account ending up with a password issue and they can’t help to recover.. I lost several accounts including my apple account with the Microsoft account issue. So I switched to PlayStation. I have since bought the game in full on ps5 but it still says I don’t have lightfall dungeon keys. Can anyone help with this at all?
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Sounds like you did not activate cross save. Or you chose the PlayStation account as the primary set.