#1. DO NOT LIE to your fan base and community. How freaking hard is this? You just acted like we were touched when everyone complained about Crucible after that update when you just straight up lied. Pathetic.
#2. LISTEN to your community-- some developers are transparent with their communities and listen to feedback, i.e. Skill based match making. You guys should try it instead of worthless updates of YouTube montages and crappy artwork worshipping at the altar of Bungie.
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They have a wish list, but continue to make their own way and each time you get caught a shit storm ... not really feeling anything!