"Rude" would be "Eat shit, you're not getting jack from us because we're too busy rolling in our money!" Dropping to his metaphorical knees and begging forgiveness; would that be what you consider polite?

I don't expect him to be polite either. Just professional. It's his job after all. "We've decided to bring back the original drop rates for weapon parts after reading your feedback " Clear, precise, simple.