i just redownloaded d2 to play with friends. I originally played on xbox and had a played a little bit on there but switched to pc a long time ago. i went to link my steam account to my bungie account to get all my characters back but when i loaded it up it had me restart the whole game completelty but it still has the same name as my xbox account so it did link but none of my characters saved does anyone know how to fix this
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Hi there, Thanks for reaching out. Checking your account in our system, we can confirm you recently enabled Cross Save with Xbox selected as your Active Account. This means you'll also see your Xbox characters when logging in on Steam and your Steam characters are obscured. If this isn't the setup you intended, the only fix is to disable Cross Save, wait out the mandatory cooldown for doing so plus any cooldowns for recent purchases, then set up Cross Save anew, this time making sure to select and configure all desired platform accounts at once. That said, while you wait out the cooldowns during the time Cross Save is disabled, your characters will still be available to you, but only on their original platforms. Also, please note these cooldowns cannot be expedited or removed under any circumstances, with no exceptions. For more information about Cross Save and its intricacies, please consult our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url].