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11/7/2026 12:44:09 AM
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cross play error characters not showing

Hello Bungie Support, I originally created my Destiny 2 characters on Xbox and activated Cross Save with my PC account. Both platforms have always displayed my original characters. Recently, I linked my PlayStation Network account to the same Bungie profile AFTER Cross Save was already activated. My PSN account is correctly linked, and my Bungie name and 4-digit identifier match my Xbox account. However, when I launch Destiny 2 on PS5, I only see a newly created character. My Cross Save setup still says “From your Xbox account” and displays my original characters, but PlayStation does not appear to be included in the active setup. Could you please investigate whether my PSN account was excluded from my original Cross Save activation due to the account-linking bug? I do not want to deactivate Cross Save and trigger the mandatory 90-day cooldown without first confirming what happened. Thank you.
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  • Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having issues with the Cross Save feature. After reviewing your account, it appears that your PlayStation has been omitted from Cross Save. In order to resolve this, you will need to deactivate Cross Save and reactivate it when the cooldown has ended. You can read more about the feature in our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url].

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