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11/5/2026 6:00:18 AM
1

Persistent Xbox Series X Dashboard Crash/Request for a Character Sync Cache Purge

Issue Details: I am experiencing a persistent, irreversible game client crash directly to the Xbox home dashboard when attempting to load into activities. I have completely ruled out local network and console hardware issues by successfully running the game on a fresh alt-account on the exact same console and network without a single crash. Because the issue is isolated exclusively to my main Gamertag, there is a corrupted data synchronization block or a character database handshake loop on the server-side. Requested Action: Please initiate a server-side profile data correction/synchronisation refresh for this account to clear out any stale session tokens or corrupted item inventory states that are forcing the local Xbox client to crash.

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  • Hi there, Thanks for reaching out! If you're only experiencing this on one account, please try restarting the game and clearing the download cache to resolve the problem: https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache If the issue continues after clearing the cache, please let us know when the issues started and whether it occurs for every activity or only certain ones.

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