{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
10/10/2026 12:13:31 PM
1
SMS Verification Code Not Arriving (KSA / STC & Mobily)
Hello Bungie Support,
I am unable to receive the SMS verification code on my Bungie account to access SMS-restricted activities.
Here are the details of the issue:
Platform Account: [Insert Steam / PlayStation / Xbox / Epic Games Username]
Country/Region: Saudi Arabia (+966)
Carriers Tested: STC and Mobily
Number Format Used: +9665XXXXXXXX (omitting the leading zero)
Troubleshooting Done:
Cleared browser cache, cookies, and tried Incognito mode.
Tried multiple browsers and devices.
Waited over 48 hours for rate-limiting cooldowns before trying again.
The SMS code never arrives at my phone. Could a moderator check if there is an issue with international SMS gateway routing or flag my account?
Thank you!
-
Hi there, Please try logging in through an incognito window before re-attempting. If that doesn't help, try clearing your browser cache and waiting over 24 hours before trying validation again. If the issue persists, you may need to try a different phone number for validation.
