{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
10/9/2026 2:42:00 PM
2
Problem with account verification
when i register my number i got this :Error
Failed to execute 'removeChild' on 'Node': The node to be removed is not a child of this node.
It happens all the time so i can't verify my account to access free content
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1 ReplyHave you tried a different web browser?
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Hey there, Thank you for reaching out. I'm sorry to hear you're unable to complete the SMS Verification process. As a first step, please try the following, if you haven't already: [quote][b]1.[/b] Use a different browser/device and a clean session. [b]2.[/b] Open an incognito/private window. [b]3.[/b] Temporarily disable ad-blockers / script blockers for bungie.net. [b]4.[/b] Try from a different browser (Chrome / Edge / Firefox / Safari) or your phone’s browser over mobile data. [b]5.[/b] Double-check the phone number entered.[/quote] Please also make sure you are using a normal mobile number from a carrier, and not a VoIP/online SMS service, as those often fail validation even though they can receive texts. Here's our [url=https://help.bungie.net/hc/en-us/articles/360054873751-SMS-Validation]SMS Validation Guide[/url] as well that you can review for more information and help with your SMS Verification.
