[i]Hello Bungie Support Team,
I am contacting you to request an in-depth technical investigation of my Destiny 2 account, as I have been experiencing persistent progression-related issues, particularly since the introduction of new features and the various changes made to the game over time.
My progression no longer appears to be working correctly, and certain elements of my gameplay experience do not update or function as expected. Despite several troubleshooting attempts, the issues remain unresolved.
I have tried deleting and recreating my characters multiple times in the hope of fixing these problems, but unfortunately, this has made no difference.
For this reason, I am reaching out directly to your support team.
**My main request is to find out whether it would be possible to completely reset my Destiny 2 account progression, allowing me to start again from a clean state, as if I were experiencing the game for the very first time.**
If technically possible, I would like to reset the following elements:
- Campaign and story progression.
- Quest progression and quest history.
- Triumphs and recorded achievements.
- Collections and other account-wide progression data.
- Statistics and activity history associated with my account.
- Any other progression-related data that could potentially be contributing to the issues I am experiencing.
My goal is to start Destiny 2 again from the beginning, with a clean and fully functional progression system, while retaining my Bungie account and, if possible, my purchased game licenses and expansions.
I understand that such a comprehensive reset may not be available through the game's existing player-facing features. However, since deleting and recreating my characters has not resolved the issue, I would appreciate it if your technical team could investigate my account data and determine whether a specific intervention or reset might be possible.
If a complete account-wide reset is technically impossible, I would be grateful if you could investigate alternative solutions to repair the progression issues affecting my account.
I want to clarify that I am not simply asking to delete my characters and start over. My primary goal is to resolve the underlying technical problems and restore normal progression so that I can enjoy Destiny 2 again without these persistent issues.
I am willing to provide any additional information, examples of the problems I have encountered, screenshots, or other details that may help your team diagnose the issue.
Thank you for your time, assistance, and consideration of my request. I look forward to hearing from you.
Kind regards,
Johann
Destiny 2 Player[/i]
-
Hi there, Thank you for reaching out. This "fresh start" you are looking for is unfortunately not a service Bungie offers. Therefore, we are unable to process such a request for you. Regarding the progression-related issues you're experiencing, could you please elaborate and describe the issues in detail? Additionally, if you have any screenshots and/or footage that may help illustrate the issues, we ask that you please upload these to a public sharing site, like YouTube or IMGUR, so we can take a look.