Hello,
I understand that this issue is being identified as a network problem. However, my home Wi-Fi connection is working normally, and I have no issues playing PvE content in-game.
The network disconnect only occurs when I enter the Crucible PvP. Every time this happens, I am unable to complete the match and repeatedly receive penalties for leaving the game without authorization.
I have been playing this game for several years, and I have never experienced a situation where network disconnections occur exclusively in PvP matches. Since PvP is the content I enjoy the most, being unable to even complete matchmaking has made the game extremely difficult to enjoy.
Please let me know what I can do to resolve this issue. I would appreciate any troubleshooting steps or assistance you can provide, especially if there is a way to determine why the connection is failing specifically during Crucible PvP matches.
Thank you for your help.
-
Hi there, Thanks for reaching out. Network issues can be caused by problems affecting your specific network hardware, packet loss, or greater issues affecting your ISP which are being passed on to you. To address such issues, we recommend consulting our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Network Troubleshooting Guide[/url] to explore potential solutions. If that doesn't help, the next step would be checking our [url=https://help.bungie.net/hc/en-us/articles/360049024092-Optimizing-Connections-Improving-Latency-and-Packet-Loss]Optimizing Connections[/url] page. Following that, if issues still persist, we would recommend reaching out to your ISP for more hands-on assistance in troubleshooting your network setup.
-
what are your network stats? What tests have you done?