Subject: Persistent "GARBANZO" Error Code / Epic Online Services Handshake Failure on PC
Hi Bungie Support team,
I am requesting assistance with a persistent, recurring login issue on PC when attempting to launch Destiny 2 via the Epic Games Store.
Error Received: EPIC GAMES STORE LOGIN FAILED (Error Code: GARBANZO).
Purchase Details: Destiny 2: Collector's Pack (Purchased July 26, 2026 on Epic Games Store).
Bungie Account Status: Linked properly to my Epic Games Store account.
Key Details & Troubleshooting Done So Far:
Steam Test: I can log in and play Destiny 2 on Steam without any issues using the same Bungie account, confirming my Bungie account itself and local network connection are functioning properly.
Epic Support Escalation: I opened a support ticket with Epic Games. Their suggested troubleshooting steps (verifying files, -skip_launcher command line argument, re-linking accounts, logging out/in) failed to resolve the error.
Intermittent Behavior: Complete reinstalls and launcher updates temporarily restore login access for a few hours, but the "GARBANZO" error returns shortly after shutting down or restarting the launcher.
Epic Response: Epic Games support has stated that standard platform troubleshooting has been exhausted and advised contacting Bungie directly regarding this recurring authorization handshake error.
Because this intermittent token failure prevents me from accessing the DLC content I purchased, please advise on how to resolve this Epic Online Services authentication issue. If the handshake between Epic and Bungie cannot be stabilized, please advise if any relief or platform license assistance can be provided.
Thank you,
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