Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having issues with the Cross-Save feature. We encourage you to check out our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross-Save Guide[/url] for some additional information on how to activate or deactivate the feature, and some troubleshooting steps for when issues arise.