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7/14/2026 8:07:46 AM
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Gifted a friend destiny 2 collection bundle, but can not access dungeon keys.

I made a thread about this a couple weeks ago already but I gifted a friend the destiny 2 collection bundle, but for whatever reason they never received the dungeon keys. We tried several solutions, all of which were unsuccessful. Eventually in my last post, we were suggested to have my friend try and submitting a missing eververse item/add-on form, but he has gotten no response for it. What do we need to do to resolve this now?
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  • Hi there, Thank you for reaching out. As a first step, we recommend you try [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content]restoring your licenses[/url], if your friend hasn't done so already. Following that, if issues in accessing your content persist, please have your friend reach out to us via [url=https://help.bungie.net/hc/en-us/requests/new?ticket_form_id=360001249571]this contact form[/url] so we can investigate the situation.

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    • This was on steam by the way, for clarity.

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