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7/2/2026 9:47:19 PM
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Dungeon Keys from "The Collection" bundle not appearing after enabling Cross-Save

Hi Bungie Support team, I am writing to request assistance with missing Dungeon Keys on my account. I purchased Destiny 2: The Collection on Steam specifically to obtain the included Dungeon Keys (Steam shows the DLC is successfully owned and activated on my library). After making this purchase, I activated Cross-Save to import and play with my main characters from PSN on Steam. However, when I log into Steam using my active PSN Cross-Save characters, the game acts as if I do not own the Dungeon Keys and prompts me to purchase them again with Silver. Since Dungeon Keys are account-bound and meant to travel across platforms via Cross-Save, it seems the licenses did not properly migrate over to my active characters because Cross-Save was set up right after the Steam purchase. Could you please verify my Steam purchase entitlement and manually apply the Dungeon Keys to my active Cross-Save profile? Bungie Name: [b]Kuro_Smith666#3861[/b]. Active Cross-Save Characters: PSN Platform. Where "The Collection" was bought: Steam. Thank you for your help, I look forward to your response.
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  • Fill in the form linked at the bottom of the following page: https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items Bungie will review it, and in most cases simply apply the passes/dungeon key to the active account. They review tickets Monday through Friday during business hours and given recent announcements - it may take longer for them to review and respond to your ticket.

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