Hello Bungie Support,
I am writing to request assistance from a moderator to free my PlayStation account from a trapped Bungie profile.
Context of my issue:
I have been playing Destiny 2 for years on PlayStation (PSN ID: DrGryzzly), which is where all my actual characters, veteran progress, and gear are stored.
Recently, I purchased the complete collection of game expansions on PC through the Xbox/Microsoft Launcher. My goal was to set up Cross Save so I could play with my veteran PlayStation characters on my correct PC Xbox account (drgryzzly6008).
The mistake: Right before completing the Cross Save setup, I accidentally linked an incorrect, old Xbox account (DrGryzzly) to my Bungie profile instead of my actual PC Xbox account.
What I have tried so far: I tried to unlink the incorrect Xbox account through the website, but the system shows the red error: "Game platforms cannot be unlinked after linking is complete". The unlink buttons are completely gone/disabled.
I tried using a clean profile with my correct Xbox account (drgryzzly6008) to pull my PlayStation characters over, but I get the error: "These accounts cannot be linked. The same platform has already been linked to this account".
Since the website features are completely locked and I cannot fix this on my end, I am stuck. I cannot activate Cross Save, and I cannot access the new expansions I just bought with my real characters.
Could a moderator please assist me in removing the incorrect Xbox account from my PlayStation profile so I can link my correct one and safely activate Cross Save?
Thank you very much for your time and help
English
#Help
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Hi there, Thanks for reaching out. Since the [url=https://help.bungie.net/hc/en-us/articles/35597981889300-Notice-Bungie-net-Account-Unlinking-Update-on-March-25-2025]unlinking update[/url] from March 25th, 2025, only Twitch accounts are now eligible to be unlinked from Bungie profiles. All other platform accounts, once linked, are linked permanently. Further, as Bungie entrusts players with the security and management regarding linking their accounts, we do not unlink any accounts on players' behalf. Thus, the Xbox account in question will unfortunately remain linked, and therefore cannot be swapped out for another one.