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6/1/2026 9:29:42 PM
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Cross play dilemma

I setup my cross play in d2 through my steam and ps5 a while ago and then left a game for i year and mean while i changed my username and login information on the ps5 only to return for the final update and find that my ps5 account isn’t linked to my steam account……when i opened my bungie account i found that the old username is still linked to my steam account so i tried to unlink the account and re link by the new login information but i couldn’t…..neither log in information work now Can some one please help me

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  • Hi there, Thanks for reaching out. Checking your account in our system, I can confirm that you've had Cross Save set up in its current configuration for over 6 years. PSN is set as your Active Account, overriding Steam. Therefore, I'm a bit confused as to what issue you're experiencing here. Your accounts are very much linked already, and have been for quite some time. That said, if the issue is that your old username isn't updating on your profile, we'd recommend signing out of Bungie.net, then signing back in specifically using the login credentials for the platform where your name has not updated in our system. This will force a refresh, and thus your name should update on Bungie.net within the hour. Alternatively, if you're saying you'd prefer to unlink any of your existing accounts in order to link new ones, please know that is no longer possible since the [url=https://help.bungie.net/hc/en-us/articles/35597981889300-Notice-Bungie-net-Account-Unlinking-Update-on-March-25-2025]unlinking update[/url] from March 25th, 2025. Only Twitch accounts are now eligible to be unlinked from Bungie profiles. All other platform accounts, once linked, are linked permanently. Further, as Bungie entrusts players with the security and management regarding linking their accounts, we do not unlink any accounts on players' behalf. Thus, the platform accounts that are currently linked will remain linked. Otherwise, if you're saying your login information isn't working for either of your platform accounts, please ensure you're logging in to the correct profile on the platform. Unique profile identifiers like Steam IDs can trip up players from time to time, as may be the case for you. If none of the above covers what you're referring to, though, please let us know!

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