Hello Bungie Support,
I am requesting assistance regarding my Bungie account and Cross Save setup.
My primary Destiny 2 account is on Xbox, and I have full access to my Xbox account and my Destiny 2 characters.
However, when I check my Bungie account, I see a PlayStation account linked to it that I do not recognize. The PlayStation ID displayed is not one that I have ever created or used.
I currently have two PlayStation accounts that belong to me, but neither of them matches the PlayStation account shown as linked to my Bungie profile.
Because of this unknown linked account, I am unable to connect the correct PlayStation account to my Destiny 2 profile and play on my PlayStation 5.
Could you please investigate this issue and advise whether the unknown PlayStation account can be removed or whether there is another solution available?
I can provide screenshots, account information, and proof of ownership of my Xbox account if necessary.
Thank you for your time and assistance.
Best regards,
[REDACTED]
Xbox Gamertag: Pitbull do Mato
Email: [REDACTED]
[spoiler][b]Moderator edit:[/b] I have removed your name and email for your protection. Please do not post personal information here, as this is a public forum that anyone can read, even without an account.[/spoiler]
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Hi there, Due to mandatory security policy, Bungie is not able to remove connected platform accounts from Bungie.net profiles under any circumstances. Account security is up to each player, and we encourage players to secure their game accounts by following our [url=https://help.bungie.net/hc/en-us/articles/360048721292-Account-Security-Guide]Account Security Guide[/url] so that they don’t have a chance to be compromised.