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5/29/2026 6:49:20 PM
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Cross Save / account linking issue – cannot access PSN account and want to use Xbox characters on new PSN before June update

Hello everyone, With Monument of Triumph arriving on June 9, the last update, I'm hoping someone can help me before I make any irreversible changes. My situation: I lost access to my old PSN account, which was linked to my original Bungie account (created in 2014). I have a new PSN account that I'd like to link to that same Bungie account (currently linked to its own separate Bungie account.) I'm fully aware of the 2025 policy changes that removed the ability to unlink platforms, and I understand this won't be straightforward. I'm not asking for a workaround, I'm asking if there's any official process or exception for cases involving loss of access to a previously linked platform. I'm even willing to repurchase all DLCs on my new account just to play again with my old account. My only goal is to preserve my legacy and continue playing my existing characters going forward. I'm happy to provide any verification Bungie requires to prove ownership of both accounts and confirm this is a legitimate request. Has anyone been through something similar? Is there any path forward here? Thank you.
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  • [quote] I'm asking if there's any official process or exception for cases involving loss of access to a previously linked platform.[/quote] There isn't, Bungies position is strictly no exceptions.

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    • Hi there, Due to mandatory security policy, Bungie is not able to remove connected platform accounts from Bungie.net profiles under any circumstances. If your account has been compromised or lost, we are unable to assist you, and you will need to contact [url=https://www.playstation.com/country-selector/index.html]PlayStation Support[/url] to regain access to the account.

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