Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble logging into the website to change your account name. If you haven't already, we'd recommend trying to clear your browsing/cache/cookie data and trying again. If that doesn't work, we'd also recommend trying to sign in using a different browser and a different device (if available). Lastly, concerning the Bungie Name itself, to help you with changing your Bungie Name (if you have a Name Change Token available), we've also included a link to our [url=https://help.bungie.net/hc/en-us/articles/7648312251284-Bungie-Name-Guide]Bungie Name Guide[/url].