Hi there, Thank you for getting in touch with us. We understand you haven't received an emblem you expected to get. We can imagine how this may have caused concern. As has already been mentioned on this thread, video footage of your collections demonstrating the lack of this emblem would help us to investigate. If you record such footage, you can upload it to a site like Imgur or Youtube, and link us to it here. We'll then be happy to look into this.