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3/21/2026 6:18:59 PM
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Orphaned platform account blocking Cross-Save

Hello Bungie Help, I am a veteran player and I am currently unable to manage my Bungie profile. My account is linked to an old platform account that I can no longer access. Because I cannot log into that old account, the system is preventing me from unlinking it or disabling Cross-Save. This is blocking me from purchasing new content and linking my current accounts. I am requesting assistance to manually unlink the inaccessible account. Please let me know the secure process to verify my identity and provide my account details privately. Thank you."
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  • Hey there. As of March 2025 it is no longer possible to unlink platform accounts from a Bungie Account. This is the same whether the account can be authenticated or not. Bungie will not unlink accounts on their end under any circumstances. As such there is no process such as what you are asking about.

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