My friends account is being treated like a child account and not letting them use text or voice chat it wouldn't even let them make this post so I had to
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#Help
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Tell them to go to https://help.bungie.net/hc/en-us/articles/360049024632-Contact-Form-Data-Privacy-Requests Fill in the form linked at the bottom, making sure to select 'Correct my Data' as the request type. They'll have to provide ID and Bungie will update their age.