Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are crashing when trying to get into the game. To rule out any issues with the game files themselves, can you try clearing your console's game cache if you haven't already? I've included [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]a link[/url] to help you with this if needed. If that doesn't help, we'd recommend trying to uninstall and reinstall the game, if available, we'd recommend doing so on a different storage device to see if the issue persists.