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Destiny 2

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11/23/2025 12:27:40 AM
3

Account permanently stuck in New Light onboarding – vendors and power locked

My Destiny 2 account is stuck in the New Light onboarding state and cannot progress. Symptoms: • Zavala is still in tutorial mode (no bounties, no rank, only weekly/focused boxes) • All gear drops are 200–300 Power with “+” icons and never scale • Vanguard Ops, Crucible, and Gambit drops do not increase Power • Playlist progression does not unlock • Legendaries do not drop • All vendor menus are restricted What I have tried: • Completed subclass unlock quests • Completed Vanguard Ops, Crucible, and Gambit matches • Completed Arms Dealer manually • Completed Tower onboarding • Opened all vendors • Opened Techsec crate • Created a new character and completed the Cosmodrome intro to the Tower • Linked my Steam and Xbox accounts into one Bungie profile • Restarted the game and launcher multiple times Despite this, my account is still flagged as if it has not completed New Light. This appears to be an issue with the “New Light Onboarding Complete” account flag not being set. Could support please resync or correct my onboarding state so my vendors and Power progression unlock?

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