Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having issues playing the game. To rule out any issues that may be coming from the game files, we encourage you to try clearing your consoles' game cache to see if it helps. I've included [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]a link[/url] to help you with this if needed. Hopefully that helps. If not, we'd like to rule out any connectivity issues you may be having. To do so, we'd ask that you go through our [url=https://help.bungie.net/hc/en-us/articles/360049496531-Network-Troubleshooting-Guide]Basic Network Troubleshooting[/url] and [url=https://help.bungie.net/hc/en-us/articles/360049496751-Advanced-Troubleshooting-UPnP-Port-Forwarding-and-NAT-Types]Advanced Network Troubleshooting Guides[/url].