They don't care mate. Talking to them is pointless. They think they're right, all the time, about everything. We don't like the grind. Instead of changing that they make the grind you hate a bit easier. Well, that's that sorted then. The Portal sucks, full of old content you are forced to play to progress. Instead of changing that they give you a bit more loot in the stuff you don't want to play while most of the game lies dormant and pointless. Yay situation solved. If you cut yourself Bungie wouldn't stitch the wound. They would just keep piling bandages on while telling you it's all better. I've just seen the Borderlands 4 Easter egg where a "ghost" scans a massive pile of faeces and blue and green loot spews out. Even their fellow Devs think they are inept.