If this game is an online service, then if the service is unavailable, you should refund players.
Imagine if Azure Storage was unavailable for several days...?
Everyone is farming the entire game with the new sword damage bug, except for a few thousand players with the Tapir bug.
I don't want you to fix this anymore - I want to forget about this game and get my money back.
What you have done to the best game...
-
[quote]I don't want you to fix this anymore - I want to forget about this game and get my money back.[/quote] You would need to reach out the to storefront that sold you the content. You paid Steam, Steam would be the one to give you your money back