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9/12/2025 10:08:35 PM
1
Year of Prophecy Ultimate Edition Upgrade not giving new season pass or Renegades Pre-Order content.
I logged on to Ash and Iron for the first time and noticed that I did not get the premium season pass unlocked despite owning the Ultimate Edition Upgrade, which states that all 4 season passes are included. On top of that, I haven't gotten any of the Renegades Pre-order bonuses either (rather, a 'Crystal Lattice' ship???), despite those also being included in the Upgrade. The Eververse store shows that I own the Ultimate Edition, with the little green check and everything, but I haven't been able to receive my paid content since the new update dropped.
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Hi there, Thank you for getting in touch. We understand that you seem to be missing content from your purchase. We're sorry to hear of this, as we can imagine how this would cause concern. As a first step towards hopefully addressing this, we would recommend seeing if [url=https://help.bungie.net/hc/en-us/articles/360049196071-Accessing-and-Restoring-Licenses-to-Destiny-Content]Restoring Licenses[/url] helps you to access this content. If the contents of your purchase remain missing after the above suggestion, then please reach out to us via the following contact [url=https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items?_ga=2.153276920.1777126809.1731945645-1420294048.1731346808]form[/url]. We will then investigate what's happened with your purchased content.
