The fact that the Pinnacle comp bug was fixed in record time and the entire portal and game is broken which has a negative effect to players takes a week or more to fix and a seemingly automated response in the forms to submit a video when reporting issues is beyond words.
Anything POSITIVE for the players is FIXED
Anything NEGATIVE for the players is patched a WEEK OR MORE LATER
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There are some examples to the contrary, like the "funny gun season," but they're few and far between to be sure. 9 times out of 10, if it results in players getting things faster/easier than Bungie wants (because they need those metrics for shareholder meetings), then it gets fixed. If it slows them down, it's put on the backburner unless it's legitimately a quick, simple fix (and it still usually takes a full patch cycle or two to see them do it anyway).