Bungie literally resells you old crap that’s either broken or about to break. Ever heard of the Lemon Law? If they sell you a broken game and refuse to fix it, the BBB should step in and force them to refund people. Otherwise, these crooks can keep right on selling you broken stuff. I’m going to actively do my best to make sure no one I know ever purchases a Bungie game again. After 8 years, this is it for me. Sony, you should dissolve this company. Worst 3.6 Billion investment you ever made.
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BBB can't do anything, they're already rated F by BBB: https://www.bbb.org/us/wa/bellevue/profile/video-game-dealers/bungie-inc-1296-22512784 Lemon law is for vehicles (trust me, I've been through it, you don't want to deal with this). You're looking for consumer fraud, which you can file with your state AG or the US AG.